Privacy Policy

1. PRIVACY POLICY (UK GDPR / ICO COMPLIANT)
Last updated: 14 April 2026

1. Who we are
Anderson Smith Law is a firm of solicitors regulated by the Solicitors Regulation Authority
(SRA), registered in England and Wales under number: [Insert SRA number].
Our registered office is: Beaumont House, 15 Beaumont Way, Darwen, BB3 3SG
We are the data controller for the personal data we process.

2. Our legal services
We provide legal services in:

Housing disrepair claims
Immigration law
Clinical negligence
Road traffic accident (RTA) injury claims
Public/Occupiers’ liability claims
Employers’ liability claims

3. What personal data we collect
We may collect:
Identity data (name, date of birth)
Contact details (email, telephone, address)
Case-related information (accident details, medical records, housing conditions,
immigration status)
Financial information (for billing or compensation matters)
Technical data (IP address, cookies, device data)
Communication records (emails, calls, forms)

4. How we use your data

We use personal data to:
Provide legal advice and representation
Assess and pursue claims (including personal injury and housing disrepair claims)
Handle immigration applications and appeals
Comply with SRA, court, and regulatory obligations
Prevent fraud and verify identity (including AML checks)
Improve our services and website performance

5. Lawful basis for processing

We rely on:
 Contract performance (providing legal services)
 Legal obligations (SRA, court rules, AML regulations, immigration requirements)
 Legitimate interests (running a legal practice and handling claims)
 Consent (marketing cookies or optional communications)

6. Special category data

Some matters involve sensitive data such as:
 Medical records (clinical negligence / injury claims)
 Immigration status
 Accident or housing condition evidence

We process this under UK GDPR Article 9 conditions, including legal claims and legal
advice exemptions.

7. Sharing your data

We may share data with:
Courts and tribunals
The Home Office (immigration matters)
Medical experts and barristers
Defendant insurers and solicitors
Experts (surveyors, engineers, medical consultants)
IT/cloud service providers
Regulators (SRA, ICO where required)
We do not sell personal data.

8. Data retention

We retain files in line with legal and regulatory requirements, typically:
Personal injury: 6–15 years
Clinical negligence: up to 15 years or longer in some cases
Immigration matters: up to 6–10 years
Property/housing claims: 6–15 years depending on limitation and appeal rights

9. Your rights

You have rights under UK GDPR:
Access your data
Correct inaccurate data
Request deletion (where applicable)
Restrict or object to processing
Data portability
Lodge a complaint with the ICO

10. Security

We implement appropriate safeguards including encrypted storage, restricted access, and
secure case management systems.

11. Contact

Anderson Smith Law
Email: naureen.anwar@andersonsmith.org.uk
Data protection contact: Naureen Anwar

2. COOKIE POLICY (ICO COMPLIANT)

What are cookies?

Cookies are small files stored on your device to improve website performance and user
experience. Types of cookies we use strictly necessary cookies required for: Website security

Form submissions
Case enquiry functionality
Performance cookies
Used to:
Monitor website traffic (e.g. Google Analytics)
Improve page performance
Functionality cookies
Used to:
Remember preferences (e.g. form inputs)
Marketing cookies (if used)
Used only with your consent to measure campaign effectiveness.
Lawful basis
Strictly necessary cookies: legitimate interest
All other cookies: consent
Managing cookies
You can:
Accept all cookies
Reject non-essential cookies
Adjust settings via your browser or cookie banner

Cookie retention
Cookies are stored for varying durations (session-based or up to 24 months depending on
type).
Contact
Email: [Insert email]

3. COOKIE BANNER WORDING (ICO COMPLIANT)
Recommended banner text:
We use cookies to improve your experience, analyse website traffic, and support our legal
services.
You can accept all cookies, reject non-essential cookies, or manage your preferences.
Buttons:
Accept all cookies
Reject non-essential cookies
Manage preferences

4. WEBSITE TERMS & CONDITIONS

Last updated: [14 April 2026]
1. About this website
This website is operated by Anderson Smith Law, regulated by the Solicitors Regulation
Authority.

2. Use of website

You agree to use this site lawfully and not:
Attempt unauthorised access
Introduce malware or harmful code
Misuse enquiry forms

3. No legal advice

Information on this website is general in nature and does not constitute legal advice. You
should obtain advice specific to your circumstances before acting.

4. No client relationship

Submitting an enquiry does not create a solicitor-client relationship. We will confirm if we
are able to act for you.

5. Liability

We are not liable for:
Reliance on website content
Loss caused by website downtime or technical issues
Nothing limits liability where it cannot be excluded under UK law.

6. Intellectual property

All content belongs to Anderson Smith Law unless otherwise stated and may not be
reproduced without permission.

7. Third-party links

We are not responsible for external websites linked from our site.

8. Governing law in England and Wales law applies.

5. COMPLAINTS POLICY (SRA COMPLIANT)
We aim to provide a high-quality legal service.
Step 1 – Raising a complaint
Please contact:

Complaints Officer: Naureen Anwar
Email: Naureen.anwar@andersonsmith.org.uk
Address:
We will acknowledge your complaint within 5 working days.
Step 2 – Investigation
We will investigate your complaint fairly and provide a response within 14–28 days,
depending on complexity.

Step 3 – Outcome We will provide:
A written explanation of findings
Any proposed resolution or remedial action
Confirmation of your right to escalate

Step 4 – Legal Ombudsman
If you remain dissatisfied, you may contact:
Legal Ombudsman
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333
Time limits:

Within 6 months of our final response, and
Within 1 year of the issue occurring (or becoming aware of it)
SRA concerns
You may also report conduct concerns to the Solicitors Regulation Authority:
www.sra.org.uk